KTM Stuff Shipping & Returns
In the event that you receive an item and find it unsuitable then it may be returned for refund or exchange providing it is within 21 days of receipt.
Please advise our Customer Service Department, if you haven’t already done so, of any problems with your order as soon as practicable. We regret that beyond a “reasonable time”, due to circumstances beyond our control we may be unable to process your claim.
All returns are subject to the following conditions:
- You have informed us of your intentions in writing within 7 days of receiving the order.
- Items are returned carriage paid, are unused and are in a re-saleable condition.
- Items returned after 21 days from receipt and where supplied as ordered, may not qualify for a refund.
- Items of clothing/helmets for exchange will be re-shipped to UK Mainland addresses postage free on the first occasion, but further exchanges will incur a postage charge. Shipping of exchanges to Non-UK Mainland addresses will incur a further postage charge where courier services need to be used.
- Where an error has been made on our behalf we will ship the exchange to you free of charge. Where an error has been made which is not down to ourselves we may need to charge for the return postage.
- We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc, you may require it on the event of a claim with your carrier.
- We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please take the following steps to action a return:-
1- Complete the returns form. This is in your account so y ou will need to LOGIN
2-Package up your goods
3- Return the package to the address on the returns form.
- For smaller lighter items we recommend you use your local Post Office and send the goods recorded delivery to ensure you have proof of delivery.
- For larger items we recommend you use one of 3 third party courier companies. These are Parcel2Go, Parcel Monkey & Collect+ which are simple to use courier brokers. Please note none of these companies are associated with us.
4- Please retain a copy of your postal receipt for tracking purposes.
5- Upon receiving your parcel we will take the necessary action to re-send the items you require or perform a refund if necessary.
For additional information consult “The Consumer Protection (Distance Selling) Regulations 2000” which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm